FAQ

YOU MAY BE WONDERING...

*DUE TO COVID SHIPPING TIMES WILL BE DELAYED*

When will my order ship?
Our products ship 3-7 days after you placed the order.

Will I get an email with my order details?
Yes! We will send you an email as soon as your order is placed summarizing all the details.

Can I cancel my order?
No/Yes, if your order is still processing then yes it can be canceled. However if the product has been shipped, unfortunately it cannot be canceled. If you would like to cancel an order please email us at support@sheevolveessentials.com

What is the exchange/return policy?
We value our customer experience. If you have any problems with our products, we will gladly fully refund/or exchange for you except for digital products as those are nonrefundable. 

Step 1: E-mail us at support@sheevolveessentials.com with your order # and name.
-With a subject of (Refund Request)
-List your product and why you want to return it

Step 2: Our team will contact you (usually within 24 hours) with our address to ship your item back.

Step 3: Ship your item back to us. Once we receive it, we will inspect it.

Step 4: If all is good, we will fully refund your item. Once we issue the refund, you will get an e-mail showing all details and the money will be deposited back into your account :)

What payment methods are accepted?
We accept all major credit cards from any country including:
Visa, Mastercard, American Express, Discover, and more.

Are there any additional fees I have to pay?
No handling/processing fees are ever charged.

My order won't go through, help!
Ensure that the billing address you entered matches that of your credit card.

How fast is the delivery time?
Delivery time:7-30 Days

Oops - I put the wrong shipping address!
If you need to update your address, select the contact us tab and send us a message within 24 hours of placing your order and we can change it for you.